Refund and reprint policy

Last updated October 2026

Every book is made to order, printed specifically for you, so we can't take returns or resell one. We do want you to receive the book you ordered, in good condition. Here is how that works.

Cancel before printing starts

Write to us as soon as you can. If your order has not yet been sent to the printer, we cancel it and refund you in full. Once it has been sent, it can't be stopped.

A printing or shipping problem — we reprint or refund

If your book arrives damaged, defective, with missing or misprinted pages, or doesn't match the preview you approved, email us within 30 days of delivery with a photo and a short description. We will reprint and send a replacement, or refund you, at your choice.

A book that never arrives

If tracking shows delivery but you don't have it, or it doesn't arrive in a reasonable time, email us. We will look into it with the carrier and the printer, and reprint or refund where it was lost.

What isn't covered

We can't refund or reprint for details that were entered incorrectly, such as a wrong name, date, spelling or location, because the book was printed from the choices submitted and shown in the preview. Differences in opinion about a calculated time (see the terms) aren't a defect either. If you spot a mistake of ours, such as a wrong date for the settings you entered, tell us and we'll make it right.

How refunds are paid

Refunds go back by the method you paid with: to the card for card payments, or by Zelle for Zelle payments. Cards usually show the credit within a few business days, depending on your bank.

Contact

Email support@customluach.com with your order reference (the short code shown when you ordered).