Privacy policy
Last updated October 2026
Custom Luach ("we", "us") collects only what it needs to make and deliver your book. This explains what, why, and who else sees it.
What we collect
- Your order: name, email, phone number and shipping address.
- Your planner choices: the settings you pick, including any names and dates you enter (for example yahrzeits, birthdays, anniversaries), your location, and cover text. An older save code, or a planner you save to an account, stores these choices.
- Your account (only if you make one): your email address and the details you save to it (the planner choices above), and the orders linked to it. We sign you in with a one-time link emailed to you, not a password.
- How the site is used: a record of each visit that holds no name, email, address or anything you type: when it began, the site you came from, your screen size and browser type, which steps of the planner you opened and for how long, a few actions (for example opening the preview), the options you choose (such as the binding, which learning cycles and holidays, and the community whose zmanim customs you pick) and how many dates or items of your own you add, but never the names, dates, titles or other words you type or a logo you upload (if you save your planner to an account, or place an order, we can open what you saved or ordered from your visit), the town or ZIP code you enter to place your book's times (never a street address), and whether the visit ended in an order. If you are signed in to an account during the visit, the record also notes which account, so we can tell who a visit was. See "Cookies and tracking" below.
- Payment: card payments are handled by our payment processor, and we never see or store full card numbers. For Zelle, we see the sender's name and email as shown by Zelle.
How we use it
To produce your book, ship it, take payment, answer questions about your order, and keep the records the law requires for accounting and tax. We don't sell your information and we don't use it for advertising.
Importing dates from a spreadsheet
If you add many dates at once from a spreadsheet, the file you choose is read in your own browser and is not uploaded. Nothing from it is sent to us unless you add its entries to your book, and then it is stored only as part of your planner choices.
Who else receives it
- The printer and shipper we use to produce your book receive your name, address, phone, email and the book itself, to print and deliver it.
- Our payment processor receives your payment details to take payment.
- Our hosting and email providers store and send what's needed to run this site and send you order emails.
The place lookup that finds your location runs on our own server; what you type there is not sent to another company.
Cookies and tracking
This site doesn't use advertising or tracking cookies, and nothing about how you use it is shared with any other company. To see where people get stuck and how to make the planner easier, we count visits ourselves, on our own server. Your browser keeps two random identifiers for this (they are not linked to your name or email unless you are signed in to an account): one for the visit, and one so that coming back another day is recognised as the same browser. Our server also adds one to a daily total each time the page is opened; that total holds no address or identifier, only a number. If your browser sends Do Not Track or Global Privacy Control, we do not count your visit at all, in either way. If you sign in to an account, one cookie keeps you signed in for up to 60 days; it holds a random identifier, nothing about you. Your browser may also keep your unsaved planner on your own device so a page reload doesn't lose your work.
Reminder emails
If you save a planner to an account and don't order it, we may send you one email a few days later to remind you that it is waiting. We send it only to the address on your account, we send one for each planner, and each email has a link that stops them. It is not sent to anyone who has not made an account.
How long we keep it
Visit records are kept without your name, email or address (a visit signed in to an account notes only which account), and are deleted after two years. Order details are kept as long as we need them to deliver and support your order and to meet accounting and tax record-keeping rules. An account and its saved planners are kept until you delete them (there is a button for it under My saved details) or ask us to.
Your choices
You can ask to see, correct or delete the information we hold about you, including any saved settings, by emailing us. We'll do so unless we have to keep something to meet a legal obligation. If you live in California, you have these rights under California law too, and we don't sell personal information.
Children
This site is for adults ordering books, and isn't directed at children under 13.
Changes
If we change this policy, the new version replaces this one on this page.